We accept returns within 60 calendar days from the date you received. Returns qualify for refunds and / or store credit.
To be eligible for a return, your item(s) must be:
- Unused and in the same condition that you received it.
- In the original packaging.
The following items will NOT be accepted:
- Items purchased over 60 days
- Rope or cable sold by the foot
- Close-out and/or clearance items
- Custom spliced items
- Special orders
- Items showing signs of wear or use
PLEASE NOTE: For the safety and consideration of our customers, we cannot accept returns on used climbing equipment.
PLEASE NOTE II: All returns are subject to inspection and manager approval.
Last updated on December 30, 2021 and replaces all previous versions.