Thank you for visiting and shopping at pelicanrope.com. Following are the terms and conditions that constitute our Shipping & Return Policies for purchases made through our online store.
DOMESTIC SHIPPING POLICY
Currently pelicanrope.com can ship orders to:
- The 50 United States
- U.S. Territories
- APO/FPO/DPO addresses
Shipment processing time & confirmation
All orders are processed within 1-2 business days and shipped as soon as possible. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Online orders are not shipped on weekends or holidays, so be sure to factor that in when selecting your shipping rate.
Some products have associated lead times. In such case, shipping will be from the date the product is available to ship. Refer to the product page for standard lead times on each product.
All orders are acknowledged via email within 1 business day. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). Please check your spam folder if you do not see correspondence from us.
Orders requesting expedited shipping (i.e. UPS/FedEx Next Day, 2nd Day, or 3rd Day) must be submitted by 12:00PM PST in order to guarantee on time delivery. If your expedited order is submitted after 12:00PM PST, please call 888-860-7673 . We will try to accommodate your request, but it is not guaranteed.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
In order to qualify for free shipping, the order must:
- Amount to $150 or more.
- Weigh less than 48 pounds.
- Be shipped within the contiguous U.S
- Must not be oversized.
PLEASE NOTE: If you have OVERSIZED or OVERWEIGHT items in your order, the entire order will ship FEDEX GROUND & these items will be DISQUALIFIED from receiving free shipping. Otherwise, if you would like to qualify for free shipping, place a separate order with the qualifying items and ensure that all eligibility requirements are met.
Pelican Rope is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging material and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
Our website currently does not ship outside the U.S. For orders outside the U.S., please call 888-860-7673 for assistance.
QUICK & EASY RETURN POLICY
We accept returns within 120 calendar days from the date you received. Returns qualify for refunds and / or store credit.
To be eligible for a return, your item(s) must be:
- Unused and in the same condition that you received it.
- In the original packaging.
The following items will NOT be accepted:
- Items purchased over 120 days
- Rope or cable sold by the foot
- Close-out and/or clearance items
- Custom spliced items
- Special orders
- Items showing signs of wear or use
PLEASE NOTE: For the safety and consideration of our customers, we cannot accept returns on used climbing equipment.
PLEASE NOTE II: All returns are subject to inspection and manager approval.
Prior to returning, you must obtain a RMA number by emailing: firstname.lastname@example.org or calling 888-860-7673. Please write your RMA number clearly on the outside of the package.
Once we receive your item, we will inspect it and notify you on the status of your return.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please remember, it may take a few days to see the credit on your account depending on your card issuer's policies.
Original shipping charges will only be refunded if the reason of return is caused by a shipping error on our part or a manufacturer’s defect.
You will be responsible for paying for your own shipping costs for returning your item(s).
A 20% restocking fee may apply on returned products not due to manufacturer's defects or shipping error on our part. We may be able to waive the fee for store credit or exchanges.
Certificate Of Conformance &/Or Certificate Of Origin Request
A $10 Fee is charged for customers who request a Certificate of Conformance &/Or Certificate Of Origin Request.
Contact Pelican Rope
1600 East McFadden Ave.
Santa Ana, CA 92705